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Frequently Asked Questions

  • What payment methods do you accept?
    We accept major credit cards (Visa, MasterCard, American Express, Discover), and ITS the Room gift cards.
  • What is your return policy?
    We offer a 20-day return policy for items in their original condition, with all tags and packaging intact. Please visit our Returns Policy page for detailed information on how to process a return.
  • Do you offer international shipping?
    Currently, we only ship within the United States. We are working on expanding our shipping options to include international destinations in the future.
  • How long will it take to receive my order?
    Delivery times vary based on your location and the shipping method selected. Standard shipping typically takes 5-7 business days. Expedited shipping options are also available.
  • Where is ITS the Room located?
    We are located at 1201 Boston Post Rd., Milford, Ct 06460. You can visit our store during our business hours for a personalized shopping experience.
  • Can I change or cancel my order after it’s been placed?
    If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders already processed for shipping may not be eligible for changes or cancellations.
  • What is ITS the Room?
    ITS the Room is a retail clothing store based in Connecticut, offering a curated selection of stylish apparel and accessories, with a special focus on promoting and supporting Black-owned brands.
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